Public Safety Communication Management Services (PSCMS) offers training programs and management services to public safety agencies and specifically emergency communication centers. These programs and services have been developed by professionals who have worked directly in the field of public safety. PSCMS has the knowledge, expertise and experience to design and provide training and consulting services that will benefit individuals, groups, and agencies in the public safety arena.

 

Training Programs

  • Does the level of service provided by your communication center meet the high standards of your agency?

  • Does your communication center suffer from a high turnover rate, low morale, excessive use of sick leave, and poor interpersonal relationships?

The management and supervision of an emergency communication center presents unique and difficult challenges not faced by the average business or organization. The environment in a public safety communication center is stressful due to the critical nature of the service it provides. When combined with the common challenges that exist in most communication centers such as a high turnover rate, low morale, excessive use of sick leave, and poor interpersonal relationships, the result is an environment that is not conducive to providing effective and efficient emergency communications.

 

The training programs offered by PSCMS address these specific issues with the goal of enhancing the communication center environment.  The programs for both supervisors and dispatchers place a strong emphasis on the development of interpersonal, communication, leadership, and supervisory skills. 

  • Supervision and Management of Public Safety Communication Centers
  • Enhancing Communication Skills for Supervisors and Managers
  • Just for Dispatchers - Surviving in the Communication Center Environment
  • Just for Dispatchers - Working Effectively in the Communication Center Environment

For more detailed Training Program information, click here.

Host a Training Program

 

To host a training program, the host agency provides a training room, light refreshments, and assists PSCMS in disseminating class information.  Host agencies receive two complimentary registrations.  PSCMS covers all other costs.  Contact us for additional information.

 

Management and Consultant Services

PSCMS offers a variety of management and consultant services to public safety organizations. It is vital to review existing operations to identify possible improvements or modifications to enhance efficiency. PSCMS provides the following services to support public safety agencies in evaluating operations to identify areas of potential improvements and cost savings.

  • Communication Center Assessment
  • Consolidation of Communication Centers
  • Digital Trunked Radio Template Design
  • Mediation
  • General Consulting 

For more detailed information on these services, click here.

Training and Management Services can be tailored

to your agency’s specific needs and budget.

If you would like additional information or your agency would like to sponsor a training program and receive complimentary registration, contact us via email at info@pscms.net or call 303 948-7900.