The quality of service provided by public safety communication centers has a direct and lasting impact on the citizen requesting assistance, emergency response personnel, and the image of the agency. PSCMS believes the quality of service provided by an emergency communication center is directly impacted not only by professional skills and abilities, but also by the morale, commitment, and dedication of communication personnel and the supervisory and management staff.

The training programs offered by PSCMS place a strong emphasis on the development of professional, interpersonal, leadership, supervisory and management skills.

To host a training program, the host agency provides a training room, light refreshments, and assists PSCMS in disseminating class information.  Host agencies receive two complimentary registrations.  PSCMS covers all other costs.  For additional information, contact PSCMS at info@pscms.net or call 303.948.7900.

Supervision and Management of Public Safety Communication Centers

$350

This three day training program is suited for both new and experienced supervisors and managers. It teaches a common sense and practical approach to addressing challenges faced within public safety communication centers including low morale, poor interpersonal relationships, and high turnover.  This program includes enhancing supervisory and management skills; building strong and cohesive teams; improving individual and communication center performance; counseling for a positive outcome; conducting fair and consistent evaluations; establishing recognition and award programs; and techniques and methods to improve and maintain personal morale and commitment as well as those of team members. The Myers-Briggs Type Indicator® is administered to enhance knowledge of and ability to work effectively with a variety of personality types.

Enhancing Communication Skills for Supervisors and Managers

$250.00

This two day training program is suited for new and experienced communication supervisors and managers.  It focuses on enhancing communication skills to positively impact the communication center environment; developing effective interpersonal skills; communicating with difficult employees; learning the purpose, use and application of mediation skills; and establishing effective relationships with employees.  The Myers-Briggs Type Indicator® is administered to enhance knowledge of and ability to work effectively with a variety of personality types.

Just for Dispatchers - Surviving in the Communication Center Environment

$250.00

This two day training program is designed specifically for both new and experienced public safety dispatchers.  It focuses on the critical role of the dispatcher in public safety; tools to work effectively in the communication center environment;  how to maintain personal morale and commitment to the organization; improving communication and interpersonal skills; and how to positively impact others.  Techniques are taught to enhance individual and group relationships and dynamics. The benefits include improving interpersonal and leadership skills, being a team player, enhancing training methods, and overall personal development.  Through the use of the Myers-Briggs Type Indicator®, attendees will learn about both their own and other’s personality types and how to work effectively with the diverse personalities within a communication center.

Just for Dispatchers - Working Effectively in the Communication Center Environment

$350

This three day training program is designed specifically for both new and experienced public safety dispatchers.  It encompasses the "Surviving in the Communication Center Environment" class with the addition of providing the tools, resources, and confidence to resolve ethical dilemmas faced every day.  Scenarios of the typical challenges within a communication center are used to guide attendees in making desirable choices and determining appropriate action that benefits both professional and personal lives.

For current program schedule or to register,

click here.

Training and Management Services may be tailored to your

agency’s specific needs and budget.

If you would like additional information or your agency would like to sponsor a training program and receive complimentary registration, contact us via email at info@pscms.net or call 303 948-7900.