Management and Consulting Services

Communication Center Assessment

This service is designed to assist public safety agencies in identifying ways to improve services provided by their communication center.  The assessment includes a review of hiring methods, training programs, operational policies and procedures, technical systems, and supervision/management practices.  It includes conducting interviews with both communication officers and supervisors/managers of the communication center.  Interviews may also be conducted with public safety agency personnel that receive services from the communication center.  A summary report is compiled with the results of the review and provides specific recommendations for improving communication center operations. 

Consolidation of Communication Centers

This service assists agencies in determining the feasibility and/or planning for the consolidation of communication centers.  When determining feasibility several areas are studied including operational impact, technical considerations, personnel issues, and cost.  If consolidation is determined to be appropriate, project management assistance is also offered.    

Mediation Services

Mediation services are available to assist agencies in resolving issues and conflict between individuals and/or groups.   The goal of mediation is to guide the involved individuals and/or groups to mutually satisfying resolutions.  Mediation can be key to improving interpersonal relations and operations.  It can also prevent formal grievances and/or litigation against an agency.

The cost for the above services is dependent upon your specific needs.  For more information, please contact us via email at info@pscms.net or call 303 948-7900.