Testimonials

Supervision Classes

"Learning about the different personalities and how to communicate better has really helped me as a supervisor."

"This is the best class I've ever attended!"

"It helps a lot that the instructor has been "in the trenches" and knows what we go through every day.  The examples you gave of your own experience as a supervisor gave validity to the whole class."

"You've given me the confidence to handle my more difficult employees.  The tips you gave on how to talk to them really opened my eyes that I've been making some mistakes.  I will do much better the next time!"

"I loved the open forum and discussion among attendees."

"I've always dreaded counseling my dispatchers but now I know it doesn't have to be a fight.  You taught me how to talk to them without making things worse."

"I learned I'm doing a lot of things right and I know now what areas I need to improve in."  

"You've given me more "wind beneath my wings" to commit to my role as a supervisor."

"I am excited to go back to work and apply all the new things I learned about how to motivate my team."

"You kept my attention the whole class.  I was never bored!"

"Thank you for reminding me of the importance of my job and things I can do to help my center."

"I've taken a lot of supervision classes but this one is the best so far!"

Dispatcher Classes 

"This class should be mandatory for all dispatchers!  I learned a lot about what I can do to improve interpersonal relations in my center."

"I had forgotten about why I go to work every day.  Thank you for bringing me back to reality and reminding me of why I love my job." 

"Learning about my personality and why other people are the way they are really helped me.  I will be much more understanding and patient."

"I was forced to come to this class but I'm glad I came.  I've gone to a lot of dispatcher classes in my 20 years but this one is the best by far.  Thank you for making me a better person."

"I didn't realize how cynical I'd become and how I was effecting my co-workers.  This class helped me remember why I became a dispatcher and what it takes just to be 'nice'." 

"I usually don't participate in classes but you made me feel very comfortable and relaxed.  I surprised myself when I talked in front of people!"

"Thank you for making me feel important and that you cared about what I had to say."

"The fact you can see both sides as a dispatcher and a supervisor made me aware that my supervisor isn't as bad as I thought.  The first thing I'm going to do when I go back to work is thank her for doing the things she does."

"I am going to be a better employee because of this class.  Thank you for teaching me how I can make my center a happier place to work."